Terms of service

Effective date: October 15, 2026

At a glance

We make each shade to your size and choices.
Check your size, color and order details before you pay.
Shipping is free on orders of $399 or more. Orders under $399 pay $99.
Custom made to order. Most orders arrive in 3 to 4 weeks.
You can change or cancel for free until we send your order to the factory. Delay rights still apply after that.
Custom sizes can't be returned if you change your mind.
Measured wrong? We offer one remake at 50% off. Ask within 30 days after it arrives.
Our mistake? We fix it for free.
Fabric, parts and motors have a 1-year warranty.
These terms include binding individual arbitration and a class-action waiver. You can opt out within 30 days of your first order. See Disputes.

Who sells your shade

No Drill Roller Shades is a trade name of Poseidon Glass Solutions LLC.

In these terms, "we," "us" and "our" mean Poseidon Glass Solutions LLC. "You" means the buyer or site user.

Your order and measurements

Use our measuring guide for the mount you choose. Check each window on its own. Review the width, height, fabric, color, mount, control and all other choices before you pay. Check the ship-to address too.

Follow the guide when you enter sizes. Do not make your own fit deductions unless the guide tells you to. Screen colors may look different from real fabric.

If you spot an error, email us at once. We are responsible for our order and production errors. We also fix a bad fit caused by our measuring guide when you followed it and gave us the right details.

Your order is accepted when checkout is complete and we send the order confirmation email.

By checking out, you agree to our Terms of Service, including arbitration, and our Privacy Policy.

Made to order

Our overseas factory partner makes your shades to order. The factory ships them straight to your door. Import duties are paid; you do not pay them again on delivery. We handle your order and support. You do not need to work with the factory to ask for help.

Prices and tax

Prices are in US dollars. Your choices and size set the shade price. The cart and checkout show the price and any tax before you pay. Shipping to the lower 48 states plus DC is free on orders of $399 or more and $99 on orders under $399, based on your total after discounts and before tax.

A future price change does not change the price of an order we accepted. If a price is clearly wrong, we may cancel before your order goes to the factory and refund you in full. We never charge more without your consent.

Shipping area and timing

We ship to the lower 48 states plus Washington, DC. We do not ship to Alaska, Hawaii, US territories, military APO/FPO addresses or other countries.

We do not ship to P.O. boxes or freight forwarders. If you enter one, we email you for a street address before your order goes to the factory.

Custom made to order. Most orders arrive in 3 to 4 weeks.

This is the usual time from your order to arrival, not just time in transit. We email you a tracking number when your order ships. See our Shipping Policy.

If there is a delay

If your order can't arrive by the last date shown at checkout, we email you before that date. We tell you the new date, or say we don't know it yet and why. You can cancel for a full refund, even after your order went to the factory. If the new date is within 30 days of the first one and you don't reply, we keep your order coming. If it's later than that, or we don't know the date, we cancel and refund you unless you tell us you want to wait. Reply to our email to choose. Refunds are sent within 7 business days.

Change or cancel for free

You can change or cancel your order for free until we send it to the factory. We send orders to the factory the next business day. Email info@nodrillrollershades.com as soon as you need a change.

After we send the order, your shades are being made. We cannot change or cancel it just because you change your mind. This does not limit the delay rights above or any rights the law gives you.

If you cancel before the factory cutoff, we refund your payment in full.

Returns and remakes

Your shades are cut to your size. We cannot take them back if you change your mind. This includes a color you do not like or a size you typed in wrong.

If you measured wrong, we make that shade again for 50% off its price. Shipping on the remade shade is free. This is one time per shade. Ask within 30 days after the shade arrives.

We make it right at no cost to you, shipping included, if:

the shade has a defect from the factory;
you got the wrong fabric, color or size for what you ordered;
a part is missing;
it was damaged in shipping; or
our measuring guide caused a bad fit, and you followed it.

Tell us about shipping damage or missing parts within 7 days after arrival. Send photos. This does not shorten the 1-year warranty or remove rights the law gives you.

If we need a part or shade back for our mistake or a covered defect, we pay return shipping. Please do not send anything back unless we ask. Read Returns and Remakes for the full policy.

Warranty and refunds

Fabric, parts and motors are covered for 1 year from arrival. We choose a new part or a new shade for a covered problem. If that cannot fix it within a reasonable time, we refund what you paid for that shade. Read the Limited Warranty for coverage, exclusions and how to claim.

The warranty does not pay someone to take down or put up a shade.

Refunds go back to the card you paid with within 7 business days after we approve them. Your bank may take 5 to 10 business days to show the credit. That bank time is not extra time for us to issue a refund.

Use your shade with care

Our shades use Cordless or Motorized controls. A motorized shade may use a charging cable.

Read and follow the instructions for your shade and mount.
Use a mount that fits the window and the stated size limits.
Keep children away while you install or adjust the shade.
Keep small parts, remotes and charging cables out of children's reach.
Keep cribs, beds and climbable furniture away from windows.
Keep hands clear of moving parts. Do not force or hang on the shade.
Use charging gear as directed in the product instructions.
Stop using a loose or damaged shade. Ask us for help.

These shades are not child-proof or a window fall guard. These basics do not replace the product instructions.

Installing your shades

You install your shades yourself, or you hire someone to do it. Follow our instructions and use a mount that fits your window and its size limits.

To the fullest extent the law allows, we are not responsible for damage to your home or property, or for injury, caused by:

installation that does not follow our instructions;
a shade put in a window it does not fit, or a mount used outside its size limits;
changes, repairs or misuse by you or anyone else; or
the work of an installer you hire.

This does not limit our warranty or any rights the law does not let us limit.

Use of this site

Use the site for lawful shopping and support. Do not send harmful code, try to break into accounts, use someone else's payment details without consent, or disrupt the site. Give us true order and contact details.

Our Privacy Policy explains how we use personal data. Use Your Privacy Choices for your data-sharing choices. Buying a shade is not consent to receive marketing texts or emails.

Limits of liability

To the fullest extent the law allows:

We are not liable for indirect, incidental, special, punitive or consequential damages, such as lost time, lost profits or damage to other property, even if we knew they were possible.
If we are found liable, our total liability is limited to the amount you paid for the product that caused the claim.

Some states do not allow these limits, so they may not apply to you. Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

Site content

Site content is provided as is. This does not change the warranty on the shades you buy.

If a claim comes from misuse

You agree to cover our reasonable costs if a claim against us comes from your breaking these terms or misusing this site.

Governing law and courts

Florida law governs these terms. The Federal Arbitration Act governs the arbitration section below. Matters that are not arbitrated go to state or federal courts in Broward County, Florida. Either side may bring a qualifying claim in small claims court where you live.

Disputes, arbitration and class-action waiver

Please email us first. Most problems can be fixed fast. Give us 30 days to try to fix it.

If we can't, you and we agree to settle any dispute by binding individual arbitration instead of in court, except:

either of us may bring a qualifying claim in small claims court; and
either of us may ask a court to stop misuse of intellectual property.

JAMS runs the arbitration under its Streamlined Arbitration Rules and its Consumer Arbitration Minimum Standards. It can happen by video, phone or in writing, or in person in the county where you live. You pay no more than the consumer filing fee JAMS sets. We pay the rest of the JAMS fees. If 25 or more similar claims are filed, JAMS Mass Arbitration Procedures and Guidelines apply. The arbitrator can award the same relief a court could on an individual claim. Either side may hire a lawyer.

Claims may be brought only on an individual basis, not as a class or representative action. You and we each give up the right to a jury trial. If this class-action waiver is found unenforceable for a claim, that claim goes to court instead of arbitration.

You can opt out of arbitration within 30 days of your first order. Email info@nodrillrollershades.com with your name, order number and "Opt out of arbitration."

Notices for some states

California: Under California Civil Code Section 1789.3, California users can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by phone at (916) 445-1254 or (800) 952-5210.

New Jersey: If you are a consumer in New Jersey, the liability limits, site-content disclaimer, misuse-claim section and the governing law section apply only to the extent New Jersey law allows. They do not limit rights you have under New Jersey law.

Changes to these terms

New terms apply only to orders placed after the new effective date. Past orders keep the terms in force when they were placed.

Get help

Email info@nodrillrollershades.com. Send your order number and a short note about what you need. For a fit or product problem, include window or shade photos if you can. If photos are hard to send, ask us for another way to show the issue.