Shipping policy

Effective date: October 15, 2026

Custom made to order. Most orders arrive in 3 to 4 weeks.

Shipping cost

Shipping to the lower 48 states plus DC is free on orders of $399 or more. Orders under $399 pay $99 shipping. The order amount is your total after discounts and before tax. Checkout shows the shipping cost before you pay.

We do not ship outside that area, including Alaska, Hawaii or U.S. territories.

We do not ship to P.O. boxes, military mail (APO/FPO) or freight forwarders. If you enter one, we email you for a street address before your order goes to the factory.

Track your order

We email you a tracking number when your order ships.

Change or cancel for free

You can change or cancel your order for free until we send it to the factory. We send orders to the factory the next business day. Email info@nodrillrollershades.com with your order number and what you need to change.

Once your order goes to the factory, we can't change it or cancel it for a change of mind. Your right to cancel for a delay still applies, as set out below.

If your order is late

If your order can't arrive by the last date shown at checkout, we email you before that date. We tell you the new date, or say we don't know it yet and why. You can cancel for a full refund, even after your order went to the factory. If the new date is within 30 days of the first one and you don't reply, we keep your order coming. If it's later than that, or we don't know the date, we cancel and refund you unless you tell us you want to wait. Reply to our email to choose. Refunds are sent within 7 business days.

Damage or missing parts

Report shipping damage or missing parts within 7 days after arrival. Email info@nodrillrollershades.com with your order number and photos. We fix these issues for free, shipping included.

This does not shorten your 1-year warranty or remove rights the law gives you. If we ask for a part or shade back, we pay return shipping. Do not send anything back unless we ask.

See Returns and Remakes and our Limited Warranty.