Effective date: October 7, 2026
At a glance
Your shade's fabric, parts and motor are covered for 1 year from the day it arrives. This covers defects and things that break from normal use. We choose a new part or a new shade. We pay to ship it. If that can't fix the fault within a reasonable time, we refund what you paid for that shade. We do not pay someone to take down or put up a shade. Email us for help. The full terms are below.
Who and what are covered
This warranty covers the fabric, parts and motors of custom shades bought from No Drill Roller Shades. It covers factory defects and things that break from normal use.
It covers the buyer and anyone who owns the shade during the 1-year term. This includes gifts.
How long it lasts
The warranty starts on the day your shade arrives. It lasts for 1 year. A new part or shade we send for a covered fault is covered for the rest of that same year. It does not start a new year.
What we will do
We choose a new part or a full shade to fix a covered problem. There is no cost to you for the part or shade. We pay shipping. If we ask for the old part or shade back, we pay return shipping too.
Replacements are made to order and usually take 3 to 4 weeks. We email you if it will take longer.
If a part or new shade cannot fix a covered problem within a reasonable time, we refund what you paid for that shade.
We handle your claim and send you the next steps. You do not need to file a claim with our factory. Do not send anything back unless we ask.
What is not covered
This warranty does not cover misuse, accidents, or damage from putting a shade in a window it does not fit. If you followed our measuring guide and it caused a bad fit, we fix it for free.
A change of mind about a color or size is not a defect. If you measured wrong, our one-time half-price remake offer may help. See Returns and Remakes.
This warranty does not pay for labor to take down or put up a shade.
How to make a claim
Email info@nodrillrollershades.com with:
- Your order number and the date the shade arrived.
- A short note about the problem.
- Photos of the shade and the problem. For a fit issue, include the window and its size.
If photos are hard to send, email us for help with another way to show the issue. Follow the claim and return steps we send you.
Report shipping damage or missing parts within 7 days after arrival. Send photos. This does not shorten your 1-year warranty or remove rights the law gives you.
We fix our mistakes for free, shipping included. This includes a wrong item, missing part, shipping damage or a bad fit caused by our measuring guide. See Returns and Remakes.
Your legal rights
Any implied warranties are limited to the 1-year term of this warranty. This includes the implied warranties of merchantability and fitness for a particular purpose.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
To the fullest extent the law allows, this warranty excludes incidental and consequential damages.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
This warranty does not limit rights the law does not let us limit. It does not require a dispute process before you can enforce it.
Get a free paper copy
Email info@nodrillrollershades.com or mail a request to the warranty address below. We send a paper copy free on request. You can also read, save or print this page.
Who gives this warranty
No Drill Roller Shades is a trade name of Poseidon Glass Solutions LLC. Poseidon Glass Solutions LLC gives this warranty and handles claims.
Business and warranty mailing address: 1331 S Dixie Hwy W, Unit 4B, Pompano Beach, FL 33060.
Online store only. No showroom or pickup.
For claims or help, email info@nodrillrollershades.com.