Refund policy

Effective date: October 15, 2026

Custom shades can't be returned

Each shade is cut to your size. We can't take it back if you change your mind. This includes a color you don't like or a size you typed in wrong.

If there is a fault or we made a mistake, we fix it as set out below.

Measured wrong? Half off a new shade

If you measured wrong, we make that shade again for 50% off its price. Shipping on the remade shade is free.

This is one time per shade. Ask within 30 days after it arrives. Email info@nodrillrollershades.com with your order number and the new size.

Custom made to order. Most orders arrive in 3 to 4 weeks.

Our mistake? We fix it for free

We make it right at no cost to you, shipping included, if:

• The shade has a defect from the factory.
• You got the wrong fabric, color or size for what you ordered.
• A part is missing.
• It was damaged in shipping.
• Our measuring guide caused a bad fit, and you followed it.

Report shipping damage or missing parts within 7 days after arrival. Send photos. This does not shorten your 1-year warranty or remove rights the law gives you.

If we ask for a part or shade back, we pay return shipping. Do not send anything back unless we ask.

Change or cancel for free

You can change or cancel your order for free until we send it to the factory. We send orders to the factory the next business day. Email info@nodrillrollershades.com with your order number.

After that, we can't change it or cancel it for a change of mind. You can still cancel for a full refund if your order is delayed under our Shipping Policy. That right applies even after your order goes to the factory.

1-year warranty

Fabric, parts and motors are covered for 1 year from the day your shade arrives. This covers factory defects and things that break from normal use. We choose a new part or a new shade for a covered problem. We pay shipping.

The warranty does not cover misuse, accidents, or damage from putting a shade in a window it does not fit. It does not pay for labor to take down or put up a shade. See the full Limited Warranty for all terms and your rights.

Refunds

We send your refund to the card you paid with within 7 business days after we approve it. Your bank may take 5 to 10 business days to show it.

Get help

Email info@nodrillrollershades.com with your order number and photos of the problem. If photos are hard to send, email us for help with another way to show the issue.